Issue link: http://www.insightdigital.biz/i/76892
the new facility ready," Jim DeLeers says. "Their families were a huge help too, and even our mom helped with cooking meals." Those cultural values translate into employee in a way that respects each other's personal and leadership styles, how the company is helping other construction organizations strengthen their own internal cultures. DeLeers recently launched Beyond Building, LLC, a consulting arm of the business designed to help small, medium and emerging construction and trades businesses focus more efficiently on human resources strategies. Beyond Building offers says Jodi Haack, service division operations manager who is going on eight years at DeLeers. Haack says externally, DeLeers " relationships and design elements. "We use the feedback to improve trademarked HR strategies from policy and procedure development to performance management and leadership coaching, all embraced and practiced by DeLeers' own employees. "One of my favorite tools is the About Me Card (founded by Green Bay's Joe Kiedinger), which gives us a glimpse of how to appreciate each continues to develop tools to give customers a voice in how they are treated throughout and beyond the building experience. The DeLeers team has found particular success with a tool they created called Beyond Satisfied, a customer-focused strategy to help teams get to know how their individual customers want to be treated throughout the building process. The philosophy is visionary, providing the customer the best end result on time, without stress, and at the agreed upon price. Not an easy promise to deliver, particularly in an industry that depends upon the collaboration of working how we do our work. We not only want to build quality structures, we think it's equally important to build a solid working relationship between the customer and our employees, subcontractors and vendors," Jim DeLeers says. Bob Bush of Green Bay has worked with all three generations of DeLeers, and remembers how the follow-up customer satisfaction services were important back when founder Jake built his first home, and continue 20 years aſter the DeLeers boys built Bush's second and current home. "I don't know of any other contractors who offer an annual or semi-annual maintenance and inspection service to help homeowners nip problems in the bud. It's an effortless way to keep our home problem free, " Bush says. Friday Sept. 28th, 2012 | UW-Milwaukee on what we know Founded in 1979, Larson Engineering offers quality, cost-conscious design. With 10 offices in 7 states, qualified engineers are readily available to assist with your next project. Projects large or small, you can depend on Larson Engineering to deliver. • Structural • Civil • Curtain Wall/Specialty • Process Industries • Biofuels/Green Design Licensed in all 50 states, 7 Canadian provinces, Puerto Rico and District of Columbia. 2801 E. Enterprise Ave., Suite 200 Appleton, WI 54913-7889 920.734.9867 1126 S. 70th St., Suite S506 West Allis, WI 53214-3124 414.475.2350 www.larsonengr.com www.insightonbusiness .com For more information visit www.wgba.org/se22012 Augus t 2012 • INSIGHT | 31 B E U C I L D I N G A L L I A N