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The Coaches Corner E The "Preoccupieds" These people come across as rushed and are constantly looking around or doing some- thing else. Also know as multi-taskers, these people cannot sit still and listen. TIPS: If you are a "Preoccupied" listener, make a point to set aside what you are doing when someone is speaking to you. If you are speaking to a "Preoccupied" listener, you might ask, "Is this a good time?" or say, "I need your undivided attention for just a mo- ment. attention, be brief, and get to the bottom line quickly because their attention span is short. " Begin with a statement that will get their The "Out-to-Lunchers" These people are physically there for you, but mentally they are not. You can tell this by the blank look on their faces. They are either day- dreaming or thinking about everything and anything else but what you are saying. TIPS: If you are an "Out-to-Luncher", act like a good listener. Be alert, maintain eye contact, lean forward, and show interest by asking questions. ment that will catch their attention, and be concise and to the point because their atten- tion span is short. " begin with a state- The "Interrupters" These people are ready to chime in at any Dale Carnegie Course – 3 day format – Kimberly/Appleton – August 14-16 If you are speaking to an "Out-to-Luncher", check in with them every now and again and ask if they understood what you were saying. As with the "Preoccupieds, given time. They are perched and ready for a break to complete your sentence for you. They are not listening to you but focused instead on what they want to say. apologize every time you catch yourself inter- rupting. This will make you more conscious of it. TIPS: If you are an "Interrupter", make a point to If you are speaking to an "Interrupter", when they chime in, stop immediately and let them talk, or they will never listen to you. When they are done, you might say, "As I was saying before…" to bring their interruption to their attention. The "Whatevers" These people remain aloof and show little emotion when listening. They give off the im- pression that they could not care less what you are talking about. TIPS: If you are a "Whatever", concentrate on the full message, not just the verbal message. Make a point to listen with your eyes, ears, and heart. If you are speaking to a "Whatever", dramatize your ideas and ask questions of the person to get his or her involvement. The "Combatives" These people are armed and ready for war. They enjoy disagreeing and blaming others. TIPS: If you are a "Combative", make an effort to put yourself in the speaker's shoes and understand, accept, and find merit in his or her point of view. If you are speaking to a "Combative", when CLASS SCHEDULE How to Win Friends and Influence Business People – Live Online Event – August 9 Leadership Training for Managers – 3 day format – Green Bay – August 27-29 Kickoff to Online Learning: Maximize Your Online Learning – Live Online Event – August 1, 7, 16, & 28 Attitudes for Service – Live Online Event – August 14 Confident, Assertive, In Charge: Developing the Attitudes of Leadership – Live Online Event – August 8 How to Cold Call and Build New Customers – Live Online Event – August 7 & 11 How to Remember Just About Everything – Live Online Event – August 1 & 21 Cross and Up Selling – Live Online Event – August 21 Delegation – Live Online Event – August 8 & August 15 Energize Your Virtual Meeting – Live Online Event – August 6 How to Communicate with Diplomacy & Tact – Live Online Event – August 3 Managing Conflict in the Workplace – Live Online Event – August 7 & 22 Overcoming Workplace Negativity – Live Online Event – August 15 & 16 DALE CARNEGIE TRAINING® Quick Success Tips from the Carnegie Coach Seven Types of Listeners and Tips to Better Listening Skills By: Steve Bobowski, CEO, Dale Carnegie Training xceptional listening skills and the ability to persuade others to your way of thinking make the difference between good and great teams. Pure listening builds trust, credibility and respect. One reason is because when you fully listen, instead of trying to compose your response, the result is a relevant and on-target response. What you say is proof of how well you listen. he or she disagrees or points the blame, look forward instead of back. Talk about how you might agree to disagree, or what can be done differently next time. The "Analysts" These people are constantly in the role of counselor or therapist and they are ready to provide you with answers even when you have not asked. They think they are great listeners and love to help. They are constantly in an analyze-what-you-are-saying-and-fix-it mode. TIPS: If you are an "Analyst", relax and under- stand that not everyone is looking for an an- swer, solution, or advice. Some people just like bouncing ideas off other to help them see the answers more clearly themselves. If you are speaking to an "Analyst", you might begin by saying "I just need to run some- thing by you. I'm not looking for any advice. " The "Engagers" These are the consciously aware listeners. They listen with their eyes, ears, and hearts, and try to put themselves in the speaker's shoes. This is listening at the highest level. Their listening skills encourage you to continue talking and give you the opportunity to discover your own solutions and let your ideas unfold. TIPS: If you are an "Engager" keep it up. Peo- ple truly appreciate this about you. If you are speaking to an "Engager" take the time to acknowledge their attentiveness. Thank them for their interest in you and your topic. Managing Workplace Stress – Live Online Event – August 10 Marshall Goldsmith – What Got You Here Won't Get You There – August 1 & 4 How to Present Online – Live Online Event – August 14 & 29 Step Up to Leadership – Live Online Event – August 2 Successful Public Speaking – Live Online Event – August 8 Grabbing Low Hanging Fruit – Live Online Event – August 17 Time Management – Live Online Event – August 6