Jim Ber��, chairman and CEO and of the Neenah-based,
global customer care outsourcer, enthusiastically handles
all the issues that come at him as the company experiences
exponential growth. Gone are the days when the telephone
ruled in customer care; today more than half of such work Alta
handles for its clients involves electronic communication.
Antique telephones courtesy of AT&T, Appleton
w w w. i n s i g h t o n b u s i n e s s . c o m
M a r c h 2 013
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Insight | 25
