Issue link: http://www.insightdigital.biz/i/112770
of the technology.��� More than 100 individuals now work in technology-related activities at Alta. Fulfillment services H and-in-hand with customer service is fulfilling promises of sending products, tickets, coupons and more. To meet this need, about 80 to 100 people (depending on the season) work in Alta���s 200,000-square-foot fulfillment center about five miles south of Neenah. Each year they process millions of items directly to their consumers. Alta has done mail fulfillment since a major client asked for it in 1995; in 2001 the company added package fulfillment and in 2008 it doubled its facility to accommodate growth. Alta���s rapid growth will result in hiring throughout the company, including hourly customer care jobs, technicallytrained individuals and college-educated managers, Ber�� says. Some growth may occur in California, where the pool of Spanish speakers is deeper. In Neenah, questions abound about the lack of downtown parking, and the potential search for a new location that can once again bring all the local employees under one roof. Giving back to the local community is important for Ber��. ���I���d love to tell you story after story where people at Alta are involved in their community as volunteers,��� he says. ���I���ll ���You sort of have a Alta Resources A closer look CEO: Jim Ber�� On the web: www.altaresources. com Employees: 1,249 in Neenah, 2,139 worldwide Locations: Neenah, California and the Philippines Founded: 1995 Number of phone calls answered: 13 million* Number of credit cards processed: 24 million* Number of emails answered: 32 million* Sales: More than $1 billion on behalf of clients * Figures from 2011 Currently, Ber�� chairs the U.S. board for World Vision and has traveled the globe to such places as Haiti, Japan, Thailand and recently, Senegal. ���I���ve been to so many countries where they can���t generate jobs,��� he says. ���You go to an African country, and you���ll meet megatrend of business shifting from doing it themselves to outsourcing. They���re saying, ���Is this really our expertise? Do I really want to buy a $2 million telephony system, or build another building for something that isn���t my primary business, when capital is tight and I���d rather innovate in my own products?��� As an industry, we can fill that gap.��� ~ Jim Ber��, CEO of Alta Resources tell you ��� we���re changing our community.��� Ber�� has chaired the Leadership Giving Committee for United Way of the Fox Cities and serves on the board of Legacy Private Trust. For many years he has also served on the international board of World Vision. One of the largest non-governmental organizations in the world, World Vision aids communities in disaster assistance and development. w w w. i n s i g h t o n b u s i n e s s . c o m the people ��� some of the nicest people in the world ��� and many are so poor, they live in a place smaller than my office. And I���ll tell you what ��� I���d hire any one of them. The dignity that occurs with job creation is amazing. ���If we can create jobs in the communities in which we do business,��� Ber�� adds, ���we���re going to make our communities better.��� M a r c h 2 013 ��� Insight | 29