Insight on Business

March 2016

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M a r c h 2 0 1 6 • I NSIGH T | 19 The Orthopedic & Sports Institute of the Fox Valley builds a model of service through partnerships, patient experience BY NIKKI KALLIO V E N T U R E n the surgical center at the Orthopedic & Sports Institute of the Fox Valley, surgeon David Eggert passes CEO Curt Kubiak and a visitor outside the rooms where hip, knee and shoulder replacements are performed. "If you come 15 yards down there, I'll show you where Curt fainted," Eggert says to the visitor. "He didn't even get in the room." P H O T O G R A P H S B Y S H A N E V A N B O X T E L , I M A G E S T U D I O S

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