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Proactive Customer Service Dale Carnegie Training ® The Coach's Corner Quick Success Tips from the Carnegie Coach Many times customer service is reactive. We're working on having a well-rounded service that keeps our customers happy before there are problems. What are some ways to adapt a more proactive approach with our customers and clients? It is important to build on existing relationships with customers and clients before there are issues. Here are a few suggestions in taking the more proactive approach to servicing existing customers. Promote additional programs. Initiate further incentives that will enhance the sale. This can increase add-ons and cross-selling opportunities, giving the customers a value- added experience. Create a message. Having a consistent company message ensures customers that from purchase to usage your company supports them. Coach sales team to stay on this message. Follow-up on sale or service. A simple phone call or follow-up letter can go a long way; people appreciate the time you spend on fostering the partnership and make the odds of repeat business very likely. If there are issues, it will be easier to right the situation because they did not have to make the effort in contacting you. Be prepared. This includes knowing what is expected, professionally handling what you didn't expect, going the extra mile, and acting as customer advocate. By: Steve Bobowski, CEO, Dale Carnegie Training If you have business related questions or would like advice on other workplace issues, visit our web site at www.sewis.dalecarnegie.com or email us at payton.stevens@dalecarnegie.com. (c) Dale Carnegie & Associates, Inc. 2006. All Rights Reserved. Dale Carnegie Courses Milwaukee – Wednesdays, Jan 6 - Feb 24, 6:00pm - 9:30pm Neenah – Tuesdays, Jan 12 - Mar 1, 6:00pm - 9:30pm Green Bay – Thursdays, Jan 28 - Mar 17, 6:00pm - 9:30pm Appleton – Mondays, Mar 7 - Mar 21, 8:00am - 5:00pm Marinette – Mondays, Mar 21 - May 9, 6:00pm - 9:30pm Leadership Training for Managers Appleton – Wednesdays, Feb 7 - Feb 17, 8:00am - 5:00pm High Impact Presentations Appleton – Tuesday, Sept 22 - Wednesday, Sept 23, 8:00am - 5:00pm UPCOMING COURSES REGISTRATION AND INFORMATION Payton.Stevens@dalecarnegie.com | www.sewis.dalecarnegie.com | 414.771.3200