Insight on Business

November 2015

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How to Negotiate and Compromise Dale Carnegie Training ® The Coach's Corner Quick Success Tips from the Carnegie Coach Negotiation and compromise can be something that holds you back or it can be something that helps strengthen a project. In fact, people report that after overcoming conflict and reaching an agreement, the relationship grew even stronger. Here are a few things that will help you and your colleague reach agreements that are beneficial to all. 1. Stay positive – Your attitude is essential to the outcome in any negotiation. You have a better chance of coming to an agreement if you approach the negotiation as an opportunity to learn and achieve a win-win outcome. 2. Agree on the issue – Agree on a statement of the issue using simple and factual terms. If the situation is complex, search for ways to slice the large issued into smaller pieces and deal with one issue at a time. 3. Do your homework – Take time to plan. You need to know the other side's concerns and motivation. Take into consideration any history of past situations that might affect the negotiations. Know the must-haves (nonnegotiable items) and the nice-to- haves (negotiable items). 4. Deal with the facts and be honest – Maintain a rational, goal-oriented frame of mind. This will depersonalize the conflict and separate the issues from the person involved. Be honest and clear about what is important to you. 5. Be an expert communicator – Ask questions, listen, rephrase what you heard to check for understanding and take a genuine interest in the other side's concerns. 6. End on a good note – Make a win-win proposal and check to make sure that everyone involved leaves the situation feeling they have "won", shake on it. Be open to reaching an impasse for non-critical issues – agree to disagree. By: Steve Bobowski, CEO, Dale Carnegie Training If you have business related questions or would like advice on other workplace issues, visit our web site at or email us at (c) Dale Carnegie & Associates, Inc. 2006. All Rights Reserved. Dale Carnegie Courses Neenah – Wednesdays, Sept 9 - Oct 28, 6:00pm - 9:30pm Sheboygan – Thursdays, Sept 10 - Oct 29, 6:00pm - 9:30pm Green Bay – Thursdays, Sept 17 - Nov 5, 6:00pm - 9:30pm Milwaukee – Wednesdays, Sept 30 - Nov 18, 6:00pm - 9:30pm Appleton – Mondays, Oct 26 - Nov 9, 8:00am - 5:00pm Leadership Training for Managers Appleton – Thursdays, Sept 10 - Sept 24, 8:00am - 5:00pm High Impact Presentations Appleton – Tuesday, Sept 22 - Wednesday, Sept 23, 8:00am - 5:00pm UPCOMING COURSES REGISTRATION AND INFORMATION | | 414.771.3200

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