Insight on Manufacturing

November 2012

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Your Partner In Unified Communications If all you are getting from your phone is a dial tone, it's time to rethink your system. Unified Communications Systems from ShoreTel connects workers to production, elevates customer relationships from ordinary to extraordinary, and transforms call centers into profit centers. It will change the face – and voice – of your business. BYOD (Bring Your Own Device) and Mobility • integrate mobile devices securely, simply and cost-effectively • works with your existing enterprise communication system, applications and infrastructure • scalable to businesses of any size Integration of ShoreTel Unified Communications and Your Video Conferencing Solution • leverage video collaboration to save time, money and resources • integrates with your current system and applications • simple, secure and interoperable solutions Enterprise Contact Center Turns Customer Service Into a True Profit Center: • elevates the level of personalization to create a truly unique experience for each caller • sophisticated routing connects internal and external callers to the right agent for their need, status and location • in-depth reporting makes certain customer information and enterprise applications are readily accessible To schedule a demo and learn what ShoreTel can do for your organization, please contact one of our ShoreTel Representatives at (920) 435-5353 Corner of Main and Monroe • Downtown Green Bay (920) 435-5353 • Visit us online @ www.cccp.com

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