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w w w . i n s i g h t o n b u s i n e s s . c o m N o v e m b e r 2 0 17 • I NSIGH T | 31 able to be far more alert and in-the- know about any strange transactions or potential fraud. "Having people closer to the transactions and the accounts themselves at any given time provides a better stopgap in a fraud situation," Biskner says. Security has always been a concern in financial services and likely will continue to be. It's an area of common ground among banks and other institutions to innovate new methods to address — and maybe even prevent — fraud. "Banking and financial services is a very competitive industry," Tischler says. "However, when it comes to fighting fraud, I think we've found that it's really a collaboration among banks. Increasingly, the banking industry is more open to sharing threat information so we can better manage risk on the bank end." "We have what are called out-of-wallet questions. They're not simple things that somebody who is hacking would be able to obtain — things like where did you buy your last car or where did you get your last home loan. Those types of questions protect you a little more than standard birth date questions." — K e l l y F i s c h e r, c h i e f o p e r a t i n g o f f i c e r a t B a n k F i r s t N a t i o n a l platform for legal innovation. We combine our industry leading expertise with innovative technology and a creative approach to problem-solving to generate game-changing advantages for our clients. institutions, healthcare organizations and governments. With industry-leading expertise and innovative technology, we take a collaborative approach to problem-solving, advocacy and advice. Oshkosh • Green Bay • Appleton www.vonbriesen.com Unequalled Creativity. Absolute Partnership. Game-Changing Advantages. cmccfoxvalley.com ( 9 2 0 ) 6 5 1 - 1 1 4 4 WE CAN HELP! • Executive & Management coaching • Innovative problem solving • Project + resistance management • Communications strategy • Design-based thinking H A S Y O U R P R O J E C T T U R N E D UPSIDE DOWN? WE SPECIALIZE IN CHANGE.