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The Coach's Corner S DALE CARNEGIE TRAINING® Quick Success Tips from the Carnegie Coach Six Things New Managers Must Do By: Steve Bobowski CEO, Dale Carnegie Training tepping into a new managerial job doesn't need to be a rough transition, especially if you sign up for a Dale Carnegie Training leadership development course before you take the reins. But in case your training isn't scheduled right away, here are some helpful tips that will get you up and running as quickly and efficiently as possible… 1. Get started on the right foot. Subordinates and employees need expectations and performance goals clearly laid out for them. It is only fair that you do so in the very beginning by establishing weekly check-ins that ensures accountability and progress goals are met. 2. Encourage mutual respect and information sharing. Depending on your reports, this might involve things like flexible scheduling, the use of innovative workplace technologies, or a more relaxed dress code. Keep in mind that you, as their manager, must set the stage for the culture you're creating and the environment you aim to promote. For example, if a supervisor says 'let's be casual' but still wears suits every day, anyone who aspires to become a supervisor will keep on wearing a suit. 3. Create an appealing workplace culture. Learn one new thing every day that will help improve performance. Attend a Dale Carnegie Course and learn the latest selling strategies. Learn a little every day. Training means success. 4. Allow for personal styles. Some employees will want— and need—your feedback every step of the way. Others may get insulted if they perceive you're micromanaging. Take the time to consider the motivations and skill set of each individual team member, and be cognizant of age and background differences. For instance, "Generation X," or employees in their 30s and 40s, are accustomed to taking care of themselves, while 20-something "Generation Y" employees are eager for you to provide guidance and training. Know who's who and proceed accordingly. 5. Keep the lines of communication open. Maintain an open-door policy, practice the art of constructive criticism, and deliver timely and thorough performance appraisals. You should also take advantage of employee feedback techniques—such as stay interviews or 360-degree reviews—that allow employees to inform you on how you're doing and how satisfied they are with their jobs and the organization. 6. Be on the lookout for signs of dissent and defection. Keep an eye on top performers and note any decline in performance, sudden complaints, praising of competitors, or withdrawal behavior. Arrange to meet with the employee as soon as possible and identify the source of the problem. Indicate that you value the employee and ask what it is you can do to create a better work experience for him or her. UPCOMING COURSES Dale Carnegie Course, 8 week format Fond du Lac- September 25 Sales Advantage, 3 day format Green Bay – September 27 Attitudes for Service – Live Online Event – October 11 & 22 Confident, Assertive, In Charge: Developing the Attitudes of Leadership Live Online Event – October 6 Cross and Up Selling – Live Online Event – October 15 Delegation – Live Online Event – October 16 & 24 Energize Your Virtual Meeting – Live Online Event – October 18 How to Cold Call and Build New Customers – Live Online Event – Oct. 9 & 31 How to Communicate with Diplomacy & Tact – Live Online Event – Oct. 10 How to Remember Just About Everything – Live Online Event – Oct. 4 How to Win Friends and Influence Business People – Live Online Event – October 5 Kickoff to Online Learning: Maximize Your Online Learning – Live Online Event – Oct. 2, 11, 17 & 23 Managing Conflict in the Workplace – Live Online Event – October 23 Managing Workplace Stress – Live Online Event – October 2 & 17 Marshall Goldsmith – What Got You Here Won't Get You There – Oct. 9 & 18 Overcoming Workplace Negativity – Live Online Event – October 3 & 18 How to Present Online – Live Online Event – October 1 & 30 Step Up to Leadership – Live Online Event – October 4 & 24 Successful Public Speaking – Live Online Event – October 12 & 23 Grabbing Low Hanging Fruit – Live Online Event – October 19 & 31 Time Management – Live Online Event – October 25