Insight on Business

October 2014

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How to Become an Effective Listener Dale Carnegie Training ® The Coach's Corner Quick Success Tips from the Carnegie Coach To better stay in touch with your employees, open your door and listen. Employees need to feel like you value what they have to say, by listening you can raise morale and energize your workforce. Here are a few tips on how to become an active listener. 1. Look at the other person Eye contact is very important, it lets the other person know that you are listening and have an interest in what they have to say. 2. Ask questions By asking questions you can not only better understand what the persons saying but you are engaging them. 3. Don't change the subject You should not be the one leading the conversation. Listen and let the other person lead, let the person stay on the topic. 4. Express emotion with control Emotion is a form of non verbal feedback. A smile or a frown lets the person know that you understand what they are saying. REGISTRATION AND INFORMATION Payton.Stevens@dalecarnegie.com | www.sewis.dalecarnegie.com | 414.771.3200 By: Steve Bobowski, CEO, Dale Carnegie Training If you have business related questions or would like advice on other workplace issues, visit our web site at www.sewisdale carnegie.com or email us at payton.stevens@dalecarnegie.com. (c) Dale Carnegie & Associates, Inc. 2006. All Rights Reserved. Dale Carnegie Course West Allis –Wednesdays, Sept 3 - Oct 22, 6:00pm - 9:45pm Marinette – Mondays, Sept 8 - Oct 27, 6:00pm - 9:45pm Neenah – Wednesdays, Sept 10 - Oct 29, 6:00pm - 9:45pm Green Bay – Thursdays, Sept 18 - Nov 6, 6:00pm - 9:45pm Sheboygan – Tuesdays, Sept 23 - Nov 11, 6:00pm - 9:45pm Appleton – Tuesdays, Oct 7, Oct 14, Oct 21, 8:00am - 5:00pm Sales Success West Allis – Tuesdays, Oct 28 - Dec 16, 6:00pm - 9:45pm Leadership Training for Managers West Allis – Thursday Sept 11, Friday Sept 12, Saturday Sept 13, 8:00am - 5:00pm High Impact Presentations West Allis – Thursday, Oct 9 - Friday, Oct 10, 8:00am - 5:00pm UPCOMING COURSES

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