Insight on Business

June 2013

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The Coach's Corner Dale Carnegie Training ® Quick Success Tips from the Carnegie Coach 4 Ways to Deal with Diverse Personalities on Your Team By: Steve Bobowski, CEO, Dale Carnegie Training The facilitation and interaction of diverse personalities on strong teams are critical to success. Even leaders with the best intentions are sometimes guilty of wanting their team members to do or act like they do. Working in a team with diverse personalities requires flexibility, patience, and open- mindedness. When you embrace your team members' diverse personalities, you enable your team to reach its fullest potential. 1. elebrate diversity: Although it seems easier, most C people would be bored working with a team whose members all had the same personalities. Team interaction is much more stimulating and interesting when the team has a variety of personal styles and characteristics. By celebrating differences, you acknowledge that all of us are enriched by our opportunity to work together. 2. pen lines of communication: Team members tend to O avoid other team members with different personalities and to form informal alliances with similar members. If team leaders allow these tendencies to go on indefinitely, team sub-groups become cliques with insiders and outsiders and the lines of communication within the team are blocked. 3. Build bridges, not walls: Leaders of strong teams learn to facilitate connections between diverse styles. Look for ways to make it easier for team members to form alliances, increase mutual understanding, and break down perceived barriers in the way they approach the work. 4. Manage results, not tasks: Ultimately, what matters is each team member's contribution to the team's goals and mission. Leaders who are adept at facilitating strong teams with diverse personalities have learned to focus on the results each team member achieves, rather than on trying to make them achieve the results in a certain way. This allows the individuals to express their personalities through their work and still contribute significantly to the team effort. Dale Carnegie compiled 30 Human Relations Principles and there are many that will help us as we embrace the diversity of our teams. Download your own copy of the Human Relations Principles known as the Golden Book. As part of the celebration of our 100th Anniversary the Dale Carnegie Secrets of Success app is available for download for free. There is an Android version and an iPhone version! Have a Dale Carnegie coach in your pocket! UPCOMING COURSES Upcoming Courses: Dale Carnegie Training Green Bay, WI – June 11, 18, 25 Dale Carnegie Training Appleton, WI – August 7, 14, 21 Training for Managers Green Bay, WI – July 9, 16, 23 Sales Advantage Class Green Bay, WI – August 6, 13, 20 A Selection of Upcoming Live Online Events: Confident, Assertive, In Charge: Developing the Attitudes of Leadership – multiple dates Cross and Up Selling – multiple dates How to Communicate with Diplomacy and Tact – multiple dates How to Win Friends and Influence Business People – multiple dates Managing Conflict in the Workplace – multiple dates Managing Workplace Stress – multiple dates Attitudes for Service – multiple dates Marshall Goldsmith – What Got You Here Won't Get You There – multiple dates Compelling Sales Presentations – multiple dates Time Management – multiple dates

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